Privacy Policy

1. Information We Collect

We collect information you provide directly to us and information we obtain automatically when you use our services:

Personal Information:

• Name, email address, and contact information
• Account credentials and authentication data
• Billing and payment information
• Communication preferences

Usage Information:

• Email delivery metrics and analytics
• API usage and performance data
• Device and browser information
• Log files and access patterns

2. How We Use Your Information

We use your information for the following purposes:

• Provide and maintain our email delivery services
• Process payments and manage subscriptions
• Send service-related notifications and updates
• Provide customer support and technical assistance
• Improve our services and develop new features
• Ensure security and prevent fraud
• Comply with legal obligations

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share your information only in these limited circumstances:

• Service Providers: Third-party vendors who help us operate our services
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with mergers or acquisitions
• Consent: When you explicitly authorize sharing

4. Data Security

We implement comprehensive security measures to protect your information:

• End-to-end encryption for data in transit and at rest
• Multi-factor authentication and access controls
• Regular security audits and penetration testing
• SOC 2 Type II and ISO 27001 compliance
• Employee security training and background checks
• Incident response and breach notification procedures

5. Your Rights (GDPR)

Under GDPR and other privacy laws, you have the following rights:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your personal data
• Portability: Receive your data in a portable format
• Restriction: Limit how we process your data
• Objection: Object to certain processing activities
• Withdraw Consent: Revoke previously given consent

6. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations:

• Account information: Until account deletion
• Email delivery data: 90 days for operational purposes
• Billing records: 7 years for tax and legal compliance
• Support communications: 3 years for service improvement

7. International Data Transfers

Your data may be processed and stored in countries other than your own. We ensure appropriate safeguards are in place, including:

• Standard Contractual Clauses (SCCs) for EU data transfers
• Adequacy decisions by relevant data protection authorities
• Certification schemes and codes of conduct

8. Cookies and Tracking

We use cookies and similar technologies to improve your experience. Our Cookie Policy provides detailed information about:

• Types of cookies we use
• How to manage cookie preferences
• Third-party analytics and advertising
• Do Not Track signals

9. Children's Privacy

Our services are not directed to children under 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of material changes via email or through our service. Your continued use after changes constitutes acceptance of the updated policy.

11. Data Protection Officer

For privacy-related questions or to exercise your rights, contact our Data Protection Officer:

12. Contact Information

For questions about this privacy policy, please contact us: